Return – you would like to return something to us?
No problem!
Fill out this return form and we will handle it:
FAQ
How does the return process work?
How does the return process work?
- You fill out the contact form.
- We will process the request and reply with a shipping label.
- You pack the item and place the label on the outside. With a receipt and tracking code you are able to follow the return shipment.
- After the shipment arrives, we will issue a full refund.
How long do I have time to return something?
How long do I have time to return something?
From the date of delivery, you have 30 days to request a return.
Will there be additional costs?
Will there be additional costs?
No, we provide return labels free of charge.
My item arrived defective
My item arrived defective
If you feel like your item arrived in a defective condition, you are welcome to send us a message to info@kameraplanet.de and attach some pictures, if possible.
We will get back to you with a solution or, if possible, an exchange.